Navigating Healthcare Challenges: The Joxel Approach to Consulting
6 min read GUIDING CHANGE. DELIVERING VALUE. In the ever-evolving landscape of healthcare and pension industries, organizations face a myriad of challenges that require…
Read MoreAI-Enabled Technology Leadership for Healthcare & Human Services
GUIDING CHANGE. DELIVERING VALUE.For over 20 years, Joxel has helped healthcare and human-services organizations modernize their EHR systems and IT operations. Today, that expertise extends to AI: fractional CAIO leadership, responsible AI strategy and governance, and rapid AI-assisted development built around how your teams actually work.
20+
Years of Experience
Best Places to Work
2020 Recipient
Where We Come In
The Problems Healthcare & Human-Services Teams Bring to Joxel
Four recurring challenges we hear from IT and operations leaders — and how Joxel's fractional leadership, EHR expertise, and AI governance address each one.
01
Your EHR runs the organization — but nobody has time to fix it.
The Challenge
Selecting, implementing, or optimizing an EHR usually falls on already-stretched IT and clinical staff, and a misstep affects client care directly.
Joxel’s Solution
Joxel provides expert support across the entire EHR lifecycle: selection, implementation, optimization, and configuration, including hands-on myAvatar and myEvolv expertise.
What’s Different
Joxel's consultants work exclusively in healthcare and human services, not as generalist IT staff learning your systems on the job.
The Outcome
A more defensible vendor decision, a smoother go-live, and an EHR that fits how your teams actually work.
02
AI adoption feels urgent, and risky, with no one owning it.
The Challenge
Most healthcare and human-services organizations have no Chief AI Officer, no governance framework, and no clear place to start with AI.
Joxel’s Solution
Joxel's Fractional CAIO and AI Strategy & Governance services provide executive AI leadership, a prioritized roadmap, and the risk and compliance guardrails to move responsibly.
What’s Different
Joxel builds AI governance around healthcare and human-services realities, including data privacy, regulation, and ethics, not a generic AI playbook.
The Outcome
AI initiatives that move from experimentation to measurable value, without exposing your organization to unmanaged risk.
Take the AI Readiness Assessment
03
Executive technology leadership is expensive to hire, and expensive to skip.
The Challenge
A full-time CIO or CAIO is hard to justify at your size, but going without one leaves technology decisions without a strategic throughline.
Joxel’s Solution
Joxel's Fractional CIO, Fractional CAIO, and Office of the CIO give you the same strategic leadership and governance on a flexible basis.
What’s Different
Joxel's leaders bring healthcare and human-services experience specifically, not a generic executive-for-hire background.
The Outcome
Technology and AI investments that are prioritized and governed, at a fraction of a full-time executive's cost.
04
Revenue is leaking somewhere in the cycle, and no one's sure exactly where.
The Challenge
Authorization, billing, denials, and AR complexity quietly erode margins that are already thin.
Joxel’s Solution
Joxel's Revenue Cycle Management practice takes a 360-degree view from admission through AR to find and close leakage points.
What’s Different
Grounded in the same operational and EHR expertise Joxel applies everywhere else, not a bolt-on generic RCM audit.
The Outcome
A clearer picture of where revenue is being lost, and a practical path to recovering it.
Try the Revenue Leakage CalculatorTrusted by leading organizations
What We Do
Expertise across the entire lifecycle of your organization
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Years of Experience
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Founded
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Tools & Templates
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Best Places to Work
Client Testimonials
Trusted partners, proven results
”
Working directly with Mica Yurk, Joxel's Vice President of Consulting Services, has been an exceptional experience for our organization. Her extensive knowledge, unique expertise and ability to provide a comprehensive background on various aspects of our project have been invaluable. Mica has successfully delivered strategic and tactical guidance, significantly enhancing our operations. Joxel's contributions have improved our systems and enhanced our ability to fulfill our…
Vista Del Mar Child and Family Services
Brent Cohen, Project Manager, Vista Del Mar Child and Family Services
”
Our partnership with The Joxel Group has been exceptional. Beyond providing technical assistance whenever needed, they excel in creatively problem-solving myEvolv issues with our team. What stands out is their dedication to empowering our team. They not only fix problems but also teach and mentor our administrators, enhancing our internal capacity for handling similar challenges in the future. We appreciate their dedication to our success.
CATCH, Inc
Megan Cudmore, EHR Data Optimization Analyst
”
The Joxel Team has been instrumental in solving complex system and business problems with our Electronic Health Record system. They bring a high level of technical and business expertise to the table which helps resolve complex challenges and meet tight deadlines. Their biggest asset is the ability to be nimble and execute to a high-quality standard.
Hope Services
Sujan Vatturi, Chief Information Officer
”
The Joxel Group has proven themselves as a valuable IT consulting partner to Waukesha County Government and a key partner of the Health and Human Services Department. We recognize that the understanding of the customer needs is integral to our continued success, and The Joxel Group has done a great job of going the extra mile to thoroughly understand our culture, business requirements and the…
Waukesha County Department of Health and Human Services
Donn Hoffmann, PMO and Public Safety Systems Manager and Sandra Masker, Business Application Administrator
”
The Joxel Group is a trusted advisor and strategic partner to LSS. Our partnership started with Joxel conducting an IT assessment and evolved into helping us implement key assessment recommendations relating to IT governance, standardization of processes, and enhanced utilization of our Electronic Health Record. Joxel knows what it takes to effectively implement change through focusing on people, processes, and systems. They bring expertise, innovation,…
Lutheran Social Services of Wisconsin & Upper Michigan, Inc
Michelle Naples, Chief Integration Officer
”
Sauk County DHS has utilized Joxel’s expertise in a variety of ways. From providing a systems health check, to implementing the treatment plan to training of staff and writing reports. Joxel listens to the needs of the agency and staff and delivers an end product that reflects that. Joxel is easy to work with and is available even after the project is done. Our agency…
Sauk County Department of Human Services
Stephanie Box, Business and Administrative Services Manager
Recognition
Best Places to Work 2020
Our people are the heart of everything we do. We are proud to be recognized as a Best Places to Work award recipient, a reflection of the culture, care and commitment our team brings to every client engagement.
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GUIDING CHANGE. DELIVERING VALUE.
At Joxel, we love solving your difficult problems.
Joxel offers experienced, expert assistance throughout every phase of your EHR lifecycle. Let’s start the conversation today.