The Joxel Spotlight - Q & A Segment

Get To Know Us


If you want to know something, just ask. That’s what I’ve always been told. So, I am taking it upon myself to ask questions of my fellow co-workers, so that you, the reader, can get to know them, and in turn get to know our company. Founded in 2006, The Joxel Group is a Milwaukee based Management Consulting Firm, that works closely with public and private behavioral health facilities as well as publicly funded pension agencies. Getting back to the questions, several were presented to a Joxel team member for their review, reflection and ultimately, their answers.

Cara Mason

Project Manager, The Joxel Group LLC

Cara Mason is a “newbie” to our Joxel Team and currently serves in the role of Project Manager for our company. Cara joined our team in January of 2018. She brings incredible drive and passion to our team, that is unquestionable. Her energy and commitment are boundless. Cara is currently managing multiple projects, on location, for one of our clients.

Now, let’s get to know a little more about Cara.

What prompted you to go into project management?

When I accepted my first position after graduating college, I worked as a project coordinator. I got my feet wet with project management in that role, and immediately knew that it was something that I wanted to pursue further. Turns out, as my family always tells me now, I project manage everything. Taking my natural inclinations, experience in the project coordinator position, and formal training, I’ve been fully invested in project management ever since!

How has your previous project management experience helped you in your role of Project Manager at The Joxel Group?

My previous project management experience has provided me a foundation of the principles of managing projects, so that I’m able to apply the concepts to the myriad types of projects that I work on at Joxel.

If you could describe yourself in three words, which three words would you use?

Tenacious, Pragmatic, Driven

How do you unplug?

Getting a few minutes to unplug is a rare instance in my life! When I do get some downtime, I love to run, ride my bike on the trails around Milwaukee, walk my dogs along the lake, read, and, most of all, travel. A good trip, no matter how near or far, always resets me.

What are three things people don’t know about you?

  1. The number one item on my bucket list is visiting all seven continents. I’m at 3/7, and hopefully adding number four this fall.
  2. I had my motorcycle license, before getting my driver’s license. I was one of three people in Maryland, where I lived at the time, that had only my motorcycle license. My little Vespa took me everywhere!
  3. I find flying to be one of the most relaxing things in the world. For the duration of the flight, it’s like the outside world slips away and I can focus entirely on the book I’m reading. There’s nothing better than a book on a plane!

What does integrity mean to you?

Integrity is knowing that my words and actions are the visible manifestations of my core beliefs and values.

What does customer service mean to you?

To me, customer service is the outflow of empathy. When you seek to understand your client or customer, everything else that follows is rooted in a shared understanding, which allows you to meet and exceed your client’s expectations because they have become your own values, plans, and goals.

If there was one aspect of Project Management that you could change or fix, what would that item be?

If I could pick one thing to change, it would be people’s understanding of what project management truly is. It isn’t, at the core, about meeting a date or staying in scope. It’s a process system that provides the framework for successfully reaching goals.

Thank you, Cara, for taking the time to participate in our Joxel Spotlight Q&A Session. Your energy, drive, passion and commitment are contagious and Greatly Admired!!!



Scott Calvert

Clinical Strategist, The Joxel Group LLC

Scott Calvert joined the Joxel Team in November of 2016, and currently serves as the Clinical Strategist for our company.  Due to his considerable amount of knowledge and experience on the clinical side of healthcare, Scott can provide valuable ideas, insights, and solutions to our customers.

Now, let’s get to know Scott!

What prompted you to go into nursing?

I started in healthcare as an Army combat medic, eventually becoming a Medic Section Chief running a Battalion Aid Station/Ambulance Crew.  I really enjoyed the experiences and went back to school to be a nurse.  Afterwards, I worked as an emergency room RN for 10 years, later branching into staff education and clinical informatics over the course of the next 10.

How has your nursing experience helped you in your role of Clinical Strategist at The Joxel Group?

Having a clinical background is invaluable when helping clients navigate the IT environment.  I’ve held leadership roles in numerous EHR implementations over the last 15 years, and my experiences working with the staff in these areas have been the most transformational.  As a Clinical Strategist, I combine my clinical background with IT expertise to ensure that, as we create solutions for each client’s unique clinical workflows, we add value that is not only supported by technology but also driven by clinical process.

If you could describe yourself in three words, which three words would you use?

Determined. Practical. Curious.

How do you unplug?  

I usually listen to music while I run and have playlists for different distances.  If I’m going out for a couple hours, I usually start with some soft classical, move to bluegrass, then classic rock, and end with some 80’s metal.  I’m still trying to find a bridge between classical and bluegrass but haven’t found it yet.  I also spend time at our family farm, which has become more of a natural prairie and oak savanna than a farm at this point.  There is no cell signal, no electricity, no lights, and no traffic.  My wife and I have been taking our daughters out there since they were little and are always refreshed, whether by a brisk, breezy morning, an absolute stillness at dusk, or the sights of the Milky Way Galaxy at night.

What are three things people don’t know about you?  

  1. I don’t own a microwave.  Food heated up in a microwave tastes awful, and you can heat water just as fast in a kettle.
  2. I qualified to run in the Boston Marathon the second year I started running long distance.  I bought plane tickets and hotel reservations for Boston a year before qualifying, then ran a qualifying marathon time with eight seconds to spare.
  3. I tried replacing an automatic transmission in an old car of mine once but had no idea what I was doing.  After a few weeks of trying, I had the car towed to the junkyard on a flatbed knowing my lot in life was not to be an auto mechanic.  I did acquire an impact wrench and air-compressor in the process, which was a nice tradeoff though.

What does integrity mean to you?

Integrity means never having to worry about what you did or said, because it was always the right thing to do.

 What does customer service mean to you? 

Customer services is about forming relationships.  Until you get to know a client and their business needs, it is impossible to fully determine and effectively communicate their optimal path for improvement.  I strive to enable our customers to make the best decisions that will benefit them and their businesses.

If there was one aspect of the Healthcare Industry that you could change or fix, what would that item be? 

Access to healthcare is one of the biggest challenges we face, whether it is lack of coverage, lack of services, or lack of knowledge.  No single person among us has all the answers, but there are many of us, each with their own part, working on these issues. I truly enjoy collaborating with others that are doing their best to effect the changes in their arenas that contribute to improving access across the industry.

Thank you, Scott, for taking the time to participate in our Joxel Spotlight Q&A Session. Your hard work and dedication to The Joxel Group is Greatly Appreciated!!!

Sushil Pillai

Founder, CEO and President, The Joxel Group LLC

What inspired you to start The Joxel Group?

I have worked in Management Consulting for many years and gained many insights along the way. While I had many ideas for the type of organization I would want to build, I was looking for a sign that this was the direction I should take. Almost during overlapping periods, I was provided an opportunity to independently run a branch of a company and I met an individual who urged me to bring my vision to fruition. This was the sign I was looking for, and after over 10 years, I’m glad I took it and ran with it.

How have your experiences in life prepared you for running your own business?

Working with clients in different industries and transforming their businesses have not only given me the confidence to run my own business, but have also given me the tools to run it successfully in varying client settings.

What has surprised you most about being a business owner?

As a business owner, there are multiple areas that you must focus. What surprised me the most was the time it took to relinquish control of my responsibilities while trying to grow the business. To address this challenge, It starts with identifying leadership within your organization that can be mentored to be entrepreneurs and part of the management team. Then delegating responsibilities to the management team so that you can start to focus on complementary business areas for growth.

If you could describe yourself in three words, which three words would you use?

Non-traditional, Perseverant, and Gregarious.

How do you unplug?

Cheer for my favorite football team, watch Historical or Sci-fi movies, play tennis, do yoga, and spend quality time with my family and chocolate Lab.

What are three things people don’t know about you?

I have a dream about starting my own coffee shop. I love watching cooking shows and enjoy experimenting and improvising in the kitchen for potential recipes. I love brewing beer with an Indian flair and enjoy creating new cocktails.

What does integrity mean to you?

I view integrity as how a person conducts himself/herself from a position of sincerity even when nobody else is watching. This includes approaching and solving a problem in a manner that generates the greatest benefit to society.

I would like to thank Sushil for taking time out to provide us with some insights about himself and The Joxel Group.

The seed has been planted and future Q & A segments, with other Joxel team members, will add to the readers growth in knowledge about our company. Stay Tuned…